Thank you for your interest in purchasing products from FosterClub! We are delighted to assist you in the ordering process and hope the following FAQs are helpful.
How do I place an order?
Please place your order by visiting our online store at https://store.fosterclub.com. If you have questions that you need answered prior to placing an order, you can reach out to us via email at [email protected] and we will be happy to assist you.
What if I need a quote prior to purchase?
Please email us at [email protected] to have a quote prepared. If a quote has not been converted into an order and been paid (either by credit card or check) or had a valid purchase order issued and accepted within 15 days we reserve the right to make price adjustments (to product and/or shipping costs).
What forms of payment do you accept?
We accept payment via credit card, check, or purchase order.
How quickly do you ship?
Orders that are paid for by credit card will ship on the next Tuesday or Thursday after payment is received. Orders that are paid for by check must be paid before we can ship. Orders that are connected to a purchase order will be shipped once we have received a signed and numbered PO and have confirmed final invoice instructions. If you require expedited shipping, please contact our office prior to placing an order via [email protected].
How do I pay by check?
When you check out from the online store you will see an option to pay with check; select that option and continue fully through the check out process. Once check out is complete, an order summary with payment instructions will be emailed to you. Note that we cannot ship your order until the check has arrived at our office and been processed.
How do I pay by purchase order?
When you check out from the online store, you will see an option to pay by purchase order; select that box and continue through the check out process. Once check out is complete, an order summary will be emailed to you. Our finance staff will reach out to you, typically within 2 business days, to provide our W9 and request your numbered/signed PO. We are well-versed in working with customers’ varied purchase requirements and will be happy to provide all necessary documentation, including providing an invoice with the PO number listed if the order summary is not acceptable for PO generation/payment. Note that we cannot ship your order until we have received a PO from your organization and have indicated our acceptance of that PO. Your invoice will be payable upon receipt and/or per terms of the accepted purchase order.